Refunds & Returns

We stand behind what we make. Here's exactly how returns and refunds work.

Print-On-Demand Products

Producer Drip products — pillows — are made to order through our fulfillment partner Printful. Because each item is produced specifically for you, we do not accept returns or exchanges for sizing issues, change of mind, or buyer's remorse.

We make sure product descriptions are as detailed as possible before you buy so you know exactly what you're getting.

Defective or Damaged Items

If your item arrives defective, misprinted, or damaged in transit, we will replace it or refund it — no questions asked. You have 30 days from the delivery date to report an issue.

To file a claim, email sales@producerdrip.com

• Your order number
• A clear photo of the defect or damage
• Your preference — replacement or refund

We'll handle it from there. Replacements are shipped at no cost to you.

Wrong Item Received

If you received the wrong item, contact us within 30 days and we'll send the correct one immediately.

Exclusive Drop Items

All sales on limited drop and exclusive release items are final. These items are not eligible for returns or exchanges under any circumstances except manufacturing defects.

Digital Products & Sound Kits

All digital downloads including sound kits and audio files are non-refundable once downloaded. If you experience a technical issue with your download, contact us and we'll resolve it.

PD Arcade Purchases

PD Coin packs and boosts are digital items that are added to your arcade account as soon as your payment goes through. All PD Arcade purchases are final and non-refundable once credited, and PD Coins have no cash value.

If you were charged but your coins or boost never arrived, or you were charged twice for the same purchase, email us with your order number within 30 days and we'll credit your account or refund the charge. When a PD Arcade purchase is refunded, the coins or boost from that purchase are removed from your account.

Arcade Points on Refunded Orders

Reward points earned on an order are tied to that order. If an order is refunded or canceled, in full or in part, the points it earned are removed from your arcade account. If those points were already spent, the amount may be deducted from your current balance.

Refund Processing

Approved refunds are processed back to your original payment method within 5–10 business days depending on your bank or card provider.

Contact

email sales@producerdrip.com